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Remote Software Tech Support Tier 2; Converge​/EPG

Remote / Online - Candidates ideally in
Tucson, Pima County, Arizona, 85701, USA
Listing for: Elavon, Inc.
Full Time, Remote/Work from Home position Listed on 2026-11-06
Job specializations:
  • IT/Tech
    IT Support, Technical Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 28000 - 31000 USD Yearly USD 28000.00 31000.00 YEAR

Job Description & How to Apply Below

Position: Remote Software Tech Support Tier 2 (Converge/EPG)

U.S. Bank, through its Elavon subsidiary, is seeking a Software Technical Support Tier 2 specialist to provide advanced technical assistance to merchants and internal teams. The role acts as an escalation point for complex issues and supports Converge and the Elavon Payment Gateway (EPG) as the platform expands.

The position is roughly 70% phone-based, with time split between chat and email/project work. Regular and training schedules are provided, and the role supports a fully remote work setup

We are looking to fill the Remote Software Tech Support Tier 2 (Converge/EPG) position at Elavon, Inc. in Phoenix, AZ, United States.

The following opening is for a Remote Software Tech Support Tier 2 (Converge/EPG) with Elavon, Inc.

Our team is growing, and we are hiring a Remote Software Tech Support Tier 2 (Converge/EPG) in Phoenix, AZ, United States.

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