Project Manager, IT Project Manager, Technical Support

Project Manager### Project Manager Apply:
United States - TX:
Full time:
Posted 4 Days Ago:
R72005
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* Job Summary:

** Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.
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* Job Description:

**** Project Manager
**** Overview
* * Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches. Reports to Director, Professional Services and Support.
** Primary Responsibilities
***** Project Delivery
**** Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.
* Execute customer implementations following the Sansio implementation processes and best practice guidelines.
* Deliver end-user and admin training, remotely and on-site.
* Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.
* Identify scope changes and manage customer expectations, escalating to PS leadership when needed.
* Use AI tools to streamline project delivery and training content.
*** Customer & Product
**** Build and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings.
* Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.
* Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.
* Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.
*** Support & Coverage
**** As needed, act as backup to other PS&S team members, including possible periodic on-call rotation.
* As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.
* Other duties as assigned.
** Success Measures
*** Utilization against target.
* Customer satisfaction (CSAT) survey results.
* Project hours/budget variance (actual vs. estimated).
* On-time go-live rate for assigned projects.
** Working Conditions
*** Remote position (US).
* Travel to customer sites and corporate meetings as required (expected 10%–20%).
* Support customers across US time zones; occasional early mornings or evenings for go-lives.
** Required Qualifications
*** 3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.
* Proven ability to manage project scope, risks, and budgets.
* Experience delivering software training or presenting to customer groups.
* Track record of managing deadlines and follow-through across competing priorities.
* Demonstrated customer service or customer relationship management skills.
* Working knowledge of project management and CRM tools.
* Working knowledge of SaaS/web-based applications and system integrations and data exchange.
* Ability to independently solve complex problems following established policies and procedures.
* Excellent communication skills (written and verbal).
* Self-motivated, organized, and able to work independently in a remote environment.
** Preferred Qualifications
*** Field or clinical background (EMT, Paramedic, Firefighter, or clinician).
* Project management certification (PMP, CAPM) or…