ServiceNow Solutions Specialist​/Scrum Master; Contingent

Position: ServiceNow Solutions Specialist / Scrum Master (Contingent)

Public Trust Eligibility Required

About Aretum

Aretum is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland security sectors. Our teams work at the intersection of strategy, technology, and transformation, helping agencies solve their most critical challenges. We believe in investing in our people and creating a culture where collaboration, inclusion, and professional growth are at the forefront.

Job Summary

The Solutions Specialist serves as the senior technical lead and business solutions expert responsible for configuring, enhancing, maintaining, and optimizing theclient's inventory system built on Service Now and Nuvolo. This individual collaborates with Government stakeholders, leads Agile delivery activities, serves as Scrum Master, and ensures that all enhancements, maintenance activities, accessibility requirements, and platform upgrades are successfully delivered.

Due to the nature of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements.

Responsibilities

• Lead Agile software development and operations activities
• Serve as Scrum Master, facilitating sprint planning, backlog grooming, daily coordination, sprint reviews, and stakeholder communications
• Develop and apply advanced methods for Service Now and Nuvolo configuration and customization
• Analyze business requirements and translate them into technical solutions
• Create system specifications, design artifacts, workflow designs, and configuration documentation
• Support Operations & Maintenance (O&M) activities, including defect remediation and technical troubleshooting
• Support Service Now and Nuvolo platform upgrades across all environments
• Ensure all deliverables comply with WCAG, Section 508, and accessibility standards
• Participate in demonstrations, user acceptance testing support, deployment planning, and production releases
• Collaborate with Government personnel to prioritize product backlog items and sprint deliverables
• Contribute to transition-in and transition-out planning activities
• Support preparation of monthly status reports and project documentation
• Minimum five (5) years of experience implementing, configuring, and supporting Service Now solutions
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience)
• Experience with Service Now Asset Management and workflow automation
• Experience with Nuvolo applications and integrations
• Experience supporting Agile software development programs
• SAFe Fundamentals Certification or Certified Scrum Master (CSM), if serving as Scrum Master
• Strong communication and stakeholder engagement skills

Preferred Qualifications

• Experience supporting Federal Government clients
• Demonstrated knowledge of WCAG 2.1/2.2 and Section 508 accessibility requirements
• Knowledge of Service Now upgrades, release management, and platform administration
• Familiarity with USPS, inventory management, logistics, or asset management systems
• Service Now Certified System Administrator and/or Certified Implementation Specialist certifications

Travel Requirements

This is a remote position; however, occasional travel may be required based on project needs, client meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible.

EEO Statement

Aretum is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications,…