Remote SaaS Support Specialist; Tier 1
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IT/Tech
HelpDesk/Support -
Customer Service/HelpDesk
HelpDesk/Support
Job Description & How to Apply Below
Granum is seeking a Customer Support Specialist (T1) to join a fast-growing, remote team. You will handle tier 1 inquiries via phone, email, chat, and our ticketing system, resolving issues, escalating bugs, and contributing to knowledge bases.
A bachelor’s degree or equivalent experience is required, with a proven ability to diagnose and resolve technical SaaS issues for B2B customers. You’ll work cross-functionally with colleagues, apply sound judgment, and deliver timely solutions.
We invite applications for the Remote SaaS Support Specialist (Tier
1) position located in Atlanta, GA, United States.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Atlanta, GA, United States.
This opportunity is part of our work in Management & Operations, Sales.
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