Epic Willow Analyst - Remote

Improve the lives of others while Caring. Connecting. Growing together.

Job Description
- Epic Willow Analyst
- Remote (2392588)

Epic Willow Analyst
- Remote - 2392588

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Epic Willow Analyst will support the build, configuration, maintenance, and optimization of Epic Willow applications supporting pharmacy workflows. In this role, you will partner with pharmacists, operational leaders, business stakeholders, and technical teams to translate business and clinical needs into effective system solutions.

You will support Epic implementations, upgrades, testing, troubleshooting, and optimization efforts while helping ensure reliable system functionality and effective pharmacy workflows.

You’ll enjoy the flexibility to work remotely
* from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.

• Build, configure, maintain, and support Epic Willow applications and pharmacy-related workflows
• Partner with pharmacists, pharmacy technicians, operational leaders, and other stakeholders to gather, document, and translate business and system requirements
• Support integrations between Epic and pharmacy technologies, including Omnicell, infusion pumps, packaging systems, and other third-party applications
• Troubleshoot application, workflow, interface, and operational issues and support timely resolution
• Participate in Epic implementations, upgrades, testing, validation, optimization, and workflow redesign initiatives
• Develop and maintain system documentation, workflow diagrams, testing materials, training resources, and support procedures
• Support compliance with HIPAA, organizational policies, and applicable regulatory requirements
• Partner with project managers and technical teams to deliver assigned work within established timelines and project scope
• Participate in scheduled on-call and after-hours support as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

• Epic Willow Ambulatory or Epic Willow Inpatient certification OR Epic-recognized proficiency in one of these applications
• 2+ years of experience supporting Epic Willow applications within a healthcare environment
• 2+ years of experience gathering, analyzing, and documenting business and system requirements from clinical and operational stakeholders
• 2+ years of experience performing system testing, workflow validation, and application troubleshooting within an integrated EHR environment
• Ability to work standard business hours aligned to the Central Time Zone, generally 8:00 a.m. to 5:00 p.m. CT
• Ability to participate in scheduled on-call or after-hours support as required

• Experience supporting inpatient or ambulatory pharmacy workflows
• Experience with Epic Care Ambulatory, Epic Care Inpatient, Compass Rose, or other integrated Epic applications
• Experience building or maintaining…