Sr. Customer Success Solutions Architect; Remote

Position: Sr. Customer Success Solutions Architect (Remote)
The application window is expected to close on: 12/27/2026

This is a remote role from anywhere in the USA. Meet the Team Isovalent, now part of Cisco, was founded by the creators of Cilium and eBPF, and builds open-source software and enterprise solutions for the networking, security, and observability needs of modern infrastructure. Isovalent engineering also builds Cisco Hypershield, and Customer Success Architects work directly alongside the engineers who design it!

The Customer Success Architect team is a distributed group of subject matter experts in data-center networking, segmentation, and security. CSAs turn a customer's investment in Cisco Hypershield and the Cisco Nexus N9300 Series Smart Switches into a deployed, fully adopted part of their data center, owning the journey from onboarding through expansion and guiding customers across the Net Ops and Net Sec Ops  boundary the Smart Switch builds, where NX-OS manages the network fabric and Hypershield governs the security policy enforced on the switch.

CSAs are trusted advisors who bring deep networking and segmentation expertise to ensure customers run reliable production workloads. As collaborators and problem solvers, they readily coordinate across engineering, support, partners, product, and marketing to bring the best of Cisco and Isovalent to the customer. They are also strong coaches, able to distill new concepts and present solutions and their tradeoffs clearly.

Above all, Customer Success Architects are outstanding teammates!

Your Impact Own the onboarding and adoption journey for assigned accounts, from initial deployment of the N9300 Smart Switches and Hypershield through to confident, expanding production use Guide customers through Hypershield controller design and deployment, orchestrating the teams that implement it across their virtualization environment and the on-premises control plane

Drive value realization by helping customers design policy and stand up real use cases in production: top-of-rack segmentation and enforcement, zone-based segmentation, and secure data-center interconnect

Build deep technical relationships with key Net Ops and Net Sec Ops  stakeholders as their trusted advisor, and run workshops and enablement sessions that accelerate adoption

Identify and clear adoption blockers, working with engineering and support to escalate and resolve customer issues

Build reusable assets that scale customer success, such as training material, reference architectures, and documentation that help customers deploy and run reliably in production

Minimum Qualifications Bachelor’s degree with 8+ years of related experience, Master’s degree with 6+ years of related experience, or PhD with 3+ years of related experience.

Experience with Cisco Nexus / NX-OS in production, including L3 routing, VRFs, and fabric operations; equivalent experience on another major vendor accepted

Customer-facing experience as a solutions advisor, CSM, PS consultant, or SE, owning the technical relationship and outcomes

Professional work experience with enterprise virtualization and VM/appliance deployment, able to guide and troubleshoot a hypervisor-based install (VMware vSphere, Nutanix AHV, Proxmox, or similar)

Experience with Linux systems in production, including troubleshooting

Preferred Qualifications Experience onboarding and deploying solutions into customer production, including guiding a customer's own team through the workVXLAN EVPN fabric knowledge and where the Smart Switch fits within it (top-of-rack, zone segmentation, data-center interconnect), enough to advise a customer's network team Network segmentation and firewall policy design

Familiarity with the Net Ops/Net Sec Ops  operating split in data-center security

Operational…