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Remote Tier 2 Support Manager — Escalations & Ops

Remote / Online - Candidates ideally in
Sunland Park, Dona Ana County, New Mexico, 88063, USA
Listing for: Sezzle
Remote/Work from Home position Listed on 2026-11-07
Job specializations:
  • IT/Tech
  • Management
Salary/Wage Range or Industry Benchmark: 120000 - 160000 USD Yearly USD 120000.00 160000.00 YEAR

Job Description & How to Apply Below

Sezzle is seeking a Manager, Tier 2 Support to lead an escalation-focused team in a fast-growing fintech environment. You will own end-to-end escalation handling, implement robust SOPs, ensure privacy and compliance, and partner with Product, Risk, and Engineering to reduce escalations.

The role requires 3+ years in people leadership and fintech escalations, with strong knowledge of payment rails and regulatory frameworks.

This opportunity is for the Remote Tier 2 Support Manager — Escalations & Ops role at Sezzle.

Our organisation is growing, and we are hiring a Remote Tier 2 Support Manager — Escalations & Ops in NM, United States.

This position is for the Remote Tier 2 Support Manager — Escalations & Ops role at Sezzle.

We are seeking a motivated Remote Tier 2 Support Manager — Escalations & Ops to join Sezzle in NM, United States.

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