Field Service Technician

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most - from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study.

Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

Our employees demonstrate, uphold, support, and model the Vaisala Values:
Customer Focus, Innovation & Renewal, Strong Together and Integrity. Sharing strong and common values is part of our culture and enables us to work towards our shared mission.

Vaisala's industry-leading weather observation technologies, instruments, and solutions lay the foundation for the Weather and Environment business area's strategy, enabling our customers to improve their ability to measure and forecast weather and weather phenomena. The business area serves selected weather-dependent customers to whom accurate, real-time, uninterrupted, and reliable weather data is essential to run efficient operations.

We are currently searching for a Field Service Technician based in the Indiana region to join our Field Service team. This position is a fully remote role where work will be performed at customer sites and has the opportunity for occasional work-from-home days.

The Field Service Technician is responsible for managing successful delivery of the Vaisala products and services within the assigned projects or service contracts in the Weather business area. This role will be responsible for having basic competency in one product line and is responsible for analyzing the customer requirements and installing base within assigned projects or contracts and decide, trouble-shoot and execute action plan to provide highest levels of customer satisfaction and profitability, within the Vaisala Sales Delivery Process.

This role requires a current U.S. Passport and willingness to travel domestically and internationally, targeting 85% of the time annually.

In this role, you'll have the opportunity to:

• Perform basic technical service activities, including preventive and scheduled maintenance, troubleshooting, calibration, testing, programming, exchanging parts, and basic installation and repair, independently and with direction from supervisor(s) when necessary.
• Assist colleagues and supervisor(s) with more advanced technical service activities.
• Manage successful delivery of products and services within the assigned projects or service contracts.
• Analyze customer requirements and install base within assigned projects or contracts and perform or recommend repair, replacement, or other corrective action to provide highest levels of customer satisfaction and profitability.
• Provide effective end user support and issue resolution and manage escalated customer tickets in a timely and effective manner.
• Interact with customers on site and by phone or video conference, including providing training, planning, and scheduling work.
• Implement approved system modifications, programs, and other such requests, including engineering change orders and software upgrades according to specifications.
• Prepare activity reports (site visit reports, service advisory reports for customers) on delivery projects and service contract activities, and other formal documentation such as configuration documentation, test documentation and certification, internal and external training documentation, and support documentation.

We're looking for people with the following:

• Education and experience:
  • Associate's degree in electronics, electrical engineering, or another related field, or advanced technical certifications and 2+ years of field service experience required. Vaisala will also consider an equivalent combination of education and experience in a technical support professional role.
• Knowledge, Skills, and Abilities needed for the role:
  • Demonstrate effective interpersonal skills.
  • Understand the necessity for communicating and exercise judgement when collaborating with other employees and organizations inside and outside of Vaisala (i.e., service partners).
  • Proven…