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Remote Principal AI Adoption Architect

Remote / Online - Candidates ideally in
Swansea, Swansea County, SA1, Wales, UK
Listing for: Zendesk, Inc.
Remote/Work from Home position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    AI Business & Operations, IT Consultant, Change Management
Salary/Wage Range or Industry Benchmark: 120000 - 180000 GBP Yearly GBP 120000.00 180000.00 YEAR

Job Description & How to Apply Below

Zendesk, Inc. is seeking a Principal Customer Architect to drive enterprise adoption of its AI Resolution Platform.

You will shape adoption strategies, guide AI-enabled changes, and coordinate teams to deliver measurable business outcomes for strategic customers. The role emphasizes translating priorities into concrete milestones, designing repeatable playbooks, and leading technical discovery across integrations, data flows, and configurations.

As a Remote Principal AI Adoption Architect, you will play an important part at Zendesk, Inc. in United Kingdom.

The position is based in United Kingdom.

This opportunity is part of our work in IT & Technology.

The advertised compensation is 120..

We aim to respond to suitable candidates as soon as possible.

Full responsibilities and requirements are described in the listing above.

Learn more about the Remote Principal AI Adoption Architect role in the description above.

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