Operations & Innovation Specialist

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Technology & Innovation Engineering/IT Milwaukee, WI, US

Operations & Innovation Specialist

The ESPN Radio Network and Good Karma Sports are seeking a full-time Operations & Innovation Specialist to join the Home Office Innovation Team, with a dedicated focus on supporting ESPN Network teammates.

This role will help teammates work smarter by identifying opportunities to improve existing workflows, eliminate repetitive tasks, and implement practical solutions using AI, automation, and technology.

The ideal candidate is curious, creative, analytical, and action-oriented . We are looking for someone who enjoys understanding how things work, challenging the status quo, experimenting with new technology, and turning ideas into meaningful operational improvements.

Career responsibilities include but are not limited to:

• Build strong relationships with ESPN Network teammates to understand their workflows, challenges, and opportunities for improvement.
• Identify repetitive, inefficient, or manual processes across ESPN Network departments and prioritize opportunities for improvement.
• Evaluate existing workflows, recommend improvements, and design, build, test, implement, and maintain AI- enaabled solutions and automations that improve operational efficiency and consistency.
• Partner with ESPN Network leadership and the Home Office Innovation Team to prioritize projects and execute improvements.
• Experiment with emerging AI tools and technologies to identify new ways to improve productivity and operations.
• Develop clear processes, documentation, and training materials that help teammates adopt new solutions.
• Support the successful rollout and ongoing adoption of new tools, systems, and workflows.
• Measure and communicate the impact of innovation initiatives, including time saved, improved efficiency, and increased operational capacity.
• Collaborate with the Home Office Innovation Team and other teammates across Good Karma Sports to share successful solutions, improve workflows, and implement best practices.
• Complete additional responsibilities and projects as assigned.
• Represent Good Karma Sports by demonstrating our core values:
  Listen, Be Honest, Work Hard, Over Deliver, Follow Through, and Teamwork.

Preferred knowledge, skills and qualifications:

• Strong curiosity, analytical thinking, and creative problem-solving abilities.
• Passion for AI, emerging technology, automation, and continuous improvement.
• Ability to understand complex workflows and translate challenges into practical solutions.
• Experience with AI platforms, workflow automation, low-code/no-code tools, CRM systems, or reporting tools is a plus.
• Resourceful, self-directed, and comfortable experimenting with unfamiliar technology.
• Strong communication, collaboration, and relationship-building skills.
• Ability to influence and support change across teams without direct authority.
• Ability to balance experimentation, execution, accuracy, and responsible technology use.
  
  Comfortable working in a fast‑changing environment and managing multiple priorities.
• Proficiency in Microsoft Office and willingness to learn new platforms and systems.
• Valid driver’s license required .

This is a full-time, in-office, exempt salaried position offering acompetitive base salary based on experience and qualifications.

This role is eligible for full benefits including health, dental and vision insurance, Life Insurance, STD, LTD, 401(k) Plan, Dependent Care, paid parental leave, and more, with opportunities for growth as responsibilities and impact expand.

The position may require…