Lead Project Manager

Lumen is the trusted network for the AI-powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high-performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI-ready connectivity, join us today.

The Role

Lumen is seeking a Lead Project Manager to guide large-scale, complex customer deployments from planning through completion. You will serve as the primary point of contact, bringing together customers, internal teams, and vendors to deliver solutions on time, within scope, and within budget. This role is ideal for an experienced project leader who can navigate competing priorities, anticipate risks, and communicate confidently with both technical teams and senior stakeholders.

Location

This is a work from home position within the U.S.

The Main Responsibilities

• Lead highly complex customer implementation projects and programs throughout the full project lifecycle.

• Develop and manage project plans, schedules, resource requirements, deliverables, and success measures.

• Serve as the primary customer contact, providing clear updates and maintaining alignment on scope, responsibilities, timelines, and expectations.

• Analyze project progress and deliver concise status, risk, jeopardy, and executive-level reports.

• Identify and manage risks, dependencies, and schedule changes, escalating issues and recommending alternatives when appropriate.

• Coordinate internal teams and external vendors to support the timely delivery of contracted services.

• Facilitate project meetings, document decisions, and track action items through completion.

• Mentor team members, promote consistent project management practices, and identify additional customer needs that may create future sales opportunities.

What We Look For in a Candidate

Minimum

• Bachelor's degree or at least five years of related experience.

• Experience managing complex customer-facing technology implementations.

• Experience managing or supporting fiber delivery projects, with working knowledge of Outside Plant (OSP) and/or Inside Plant (ISP) infrastructure, construction, and implementation activities.

• Demonstrated ability to manage project scope, schedules, resources, risks, and stakeholder expectations.

• Strong written and verbal communication skills, including experience preparing executive-level project updates.

• Ability to lead cross-functional teams and work effectively with customers and internal partners.

Preferred

• Six or more years of project management experience.

• Experience leading multiple complex projects within the technology or telecommunications industry.

• Project Management Professional, or PMP, certification or PRINCE2 certification.

• Experience supporting strategic or global customers with repeat implementation needs.

• Experience applying change control processes, defining key performance indicators, and improving project management standards.

• Strong understanding of how technology solutions support customers' business strategies and long-term goals.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

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