Remote Genesys WFM & Reporting Analyst — Cloud CX Migration
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IT/Tech
Business Intelligence, IT Business Analyst
Job Description & How to Apply Below
Concord USA is seeking a Genesys WFM & Reporting Analyst to support a migration of the Member Engagement contact center to Genesys Cloud CX. You will own workforce management configuration and the reporting the team relies on during the transition.
You'll collaborate with operations leadership and translate staffing needs into WFM settings and reports, shaping service levels and member experience across shifts and time zones.
Are you ready to take on the Remote Genesys WFM & Reporting Analyst — Cloud CX Migration role at Concord USA?
We invite applications for the Remote Genesys WFM & Reporting Analyst — Cloud CX Migration position located in Saint Paul, MN, United States.
The following position is for a Remote Genesys WFM & Reporting Analyst — Cloud CX Migration with Concord USA.
Our team is growing, and we are hiring a Remote Genesys WFM & Reporting Analyst — Cloud CX Migration in Saint Paul, MN, United States.
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