Project & Service Team Member

Support Tech LLC is a premier provider of nationwide IT field services specifically engineered for multi-site organizations . We bridge the gap between complex infrastructure needs and local execution, offering a scalable workforce that handles everything from emergency repairs to large-scale technology roll outs.

This is a remote position.

As our Project & Service Admin, you aren’t just pushing paper—you are managing the lifecycle

of technical projects. You will:

• Coordinate Projects:
  Manage timelines and deliverables for low voltage installs, including data cabling, CCTV, and access control.
• Master the Zoho Suite:
  Daily management of Zoho Desk for service tickets and Zoho Projects for long-form deployments.
• Communicate with Precision:
  Act as the bridge between clients and field technicians, ensuring everyone is aligned and informed.
• Detailed Documentation:
  Maintain obsessive levels of detail in project notes, hardware inventories, and close-out reports.
• Adaptive Support:
  Handle incoming communications via Dialpad and jump between independent tasks and collaborative team goals without missing a beat.

We are looking for a professional who balances technical "know-how" with administrative

• Experience:
  
  2–5 years in a project coordination or service admin role, preferably within the low voltage or IT industry.
• Technical Familiarity: A solid understanding of Ubiquiti networking, access control systems, IP cameras, and structured cabling.
• Software Proficiency:
  Prior experience with Zoho Desk and Zoho Projects is highly preferred.
• Language
  
  Skills:
  
  Exceptional written and verbal English is non-negotiable. You must be able to communicate complex technical details clearly.
• The "Pro" Setup:
  Because this is a high-performance remote role, you must have:
  • A quiet, distraction-free workspace.
  • A reliable, high-speed internet connection.
  • Dual monitor setup for efficient multitasking.
  • PC hardware:
    Intel i7 processor (or equivalent) or better.
• Global Reach:
  We are open to the best talent worldwide, regardless of your region.
• Immediate Impact:
  This position is available for an immediate start.
• Growth Environment:
  We are a growing company where your contributions to our