Remote Letter Analyst; Digital Communication Specialist

Position: Remote Letter Analyst (Digital Communication Specialist)

Remote

For over 50 years, Transworld Systems, Inc. has been a leader in providing business process outsourcing services, including accounts receivable management, customer relationship management, and back-office services to a diverse customer base. Our 60,000 clients benefit from our ability to help them address immediate business needs while fostering long-term growth throughout the customer lifecycle.

Growth opportunity

• Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Template Configuration and Letter Logic

• Configure and maintain assigned print letter and digital communication templates in FACS or other approved platforms, including email and other supported channels.
• Code, configure, and maintain print-letter logic, including conditional rules, variable fields, placeholders, disclosures, client-specific language, and account-level data references. Clarify incomplete or conflicting requirements before implementation.
• Maintain naming conventions, version control, template inventories, and configuration documentation.
• Coordinate template setup and updates with external letter vendors, including data requirements, file layouts, print and mailing configuration, proofs, production timelines, and readiness.
• Open and manage vendor support tickets; troubleshoot formatting, missing data, file failures, mailing discrepancies, proofing concerns, and production exceptions.
• Escalate failed jobs, missed transmissions, file-format issues, or rejected vendor files, and support resolution through testing and validation.

Testing, Approvals, and Compliance

• Verify static and variable content, disclosures, mailing information, and data-driven logic using representative sample outputs.
• Compare samples with approved templates, client requirements, disclosure language, and vendor proofs. Confirm required approvals, testing, and setup are complete before release;
  Support first-live reviews and post-production validation.
• Maintain records of configurations, vendor tickets, approvals, test results, file requirements, production dates, and change history. Gather and clarify requirements with Operations, Compliance, Process Excellence, IT, Active Batch support, vendors, and client-facing teams. Communicate status, risks, dependencies, and timelines; support audits and procedure improvements.
• Partner with Compliance and Legal teams to ensure letter content are in compliance with TSI policies and procedures, client requirements, and all pertinent State/Federal regulations.

• High School Diploma, GED or equivalent required
• Bachelor's Degree or equivalent in relevant work experience preferred
• Experience with letter-template setup, document generation, customer communications, print and mail operations, vendor coordination, or related operational processing.
• Ability to translate business requirements into accurate system, template, vendor, or file-handling configurations and identify logic, wording, formatting, data, or mailing discrepancies.
• Experience opening or managing support tickets and coordinating work with internal teams or external vendors.
• Proficiency with Microsoft Excel, Word, Outlook, and Teams; strong written and verbal communication skills.
• Experience with FACS or another collection or account-management platform, and with external print/mail or customer-communications vendors.
• Experience in debt collection, financial services, loan servicing, healthcare revenue cycle, or another regulated communications environment.
• template testing, PDF comparison, quality assurance, vendor proofing, or change control.
• Basic knowledge of HTML, digital template formatting, file layouts, or data mapping is a plus.

The position requires little to no travel.