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Remote IT Service Management Analyst - Incident Lead

Remote / Online - Candidates ideally in
Port Saint Lucie, St. Lucie County, Florida, 34952, USA
Listing for: Baptist Health (Jacksonville)
Full Time, Remote/Work from Home position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    IT Business Analyst, Systems Analyst
Salary/Wage Range or Industry Benchmark: 70000 - 90000 USD Yearly USD 70000.00 90000.00 YEAR

Job Description & How to Apply Below

Baptist Health is seeking a Service Management Analyst to join the IS Service Management team, remote eligible. The role centers on driving incident, problem, and change management within ITIL-aligned processes to ensure continuous service delivery in a high-availability healthcare environment.

You will perform RCA, maintain knowledge base documentation, and participate in major incidents and bridge calls, coordinating with resolver teams and leadership to meet SLA-driven resolutions.

This is a great opening to take on the Remote IT Service Management Analyst
- Incident Lead role at Baptist Health (Jacksonville).

Consider building your career as a Remote IT Service Management Analyst
- Incident Lead at Baptist Health (Jacksonville).

The Remote IT Service Management Analyst
- Incident Lead position in the Human Resources, IT & Technology field is open for applications.

We have an opening for a Remote IT Service Management Analyst
- Incident Lead in Jacksonville, FL, United States within Human Resources, IT & Technology.

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