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Remote ITSM & Knowledge Management Lead; ServiceNow

Remote / Online - Candidates ideally in
Kapolei, Kapolei / Makakilo, Honolulu County, Hawaii, USA
Listing for: Maximus
Full Time, Remote/Work from Home position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    IT Project Manager, IT Specialist, AI Business & Operations
Salary/Wage Range or Industry Benchmark: 90000 - 135000 USD Yearly USD 90000.00 135000.00 YEAR

Job Description & How to Apply Below

Position: Remote ITSM & Knowledge Management Lead (ServiceNow)
Location: Kapolei

Maximus seeks an experienced Manager, Enterprise Service Management & Knowledge Experience to lead transformation and operations of ITSM capabilities, including Service Now, knowledge management, service catalog, and automation across the organization. This hands-on role focuses on modernizing IT service delivery for employees via self-service and AI-enabled support.

You will lead a small team, collaborate with IT and business stakeholders, and drive measurable improvements in efficiency, user

The following opening is for a Remote ITSM & Knowledge Management Lead (Service Now) with Maximus.

This Full Time opening is for the Remote ITSM & Knowledge Management Lead (Service Now) role at Maximus.

We are seeking a motivated Remote ITSM & Knowledge Management Lead (Service Now) to join Maximus in Honolulu, HI, United States.

Consider building your career as a Remote ITSM & Knowledge Management Lead (Service Now) at Maximus.

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