IT Support Specialist

Description

Job Requirements

This role is dedicated to supporting the CEO directly. When there are no requests from the CEO this individual will support regular users. Travel is required to CEO remote offices in Ft. Lauderdale FL and Baltimore Maryland. Typically once a month ON CALL:
This individual will be on call for the CEO and CEO assistant Monday - Sunday 24/7. Will receive a corporate cell phone and anything over 40 hours will receive overtime. Provide technical support to external and internal customers relating to personal computers and desktop applications. Evaluate functional requirements and support on-going effective utilization of applications. This role requires external vendor interactions for support of IT service delivery.

Support Windows and Mac desktop applications, including user interface, word processing, spreadsheet, database and application system integration tools. Setup, upgrade and install desktops and laptops. Configure, test, and install hardware, operating systems, peripherals and application software. Solid understanding of PC Imaging concepts and systems. Provide desktop technical support to all external and internal customers. Evaluate desktop (personal computers, printers, faxes, etc.)

requirements and issues; and identify and recommend/implement corrective action. Assist IT applications group in support of administrative applications including Office 365 and MDM. Support IT service requests and hardware procurement including New Hire setups and Separation removals. Work closely with the Network and System engineers (Regional & Global) in supporting the day-to-day operations of IT infrastructure. Utilize and have solid understanding for using IT Service Management tools & ticketing systems.

Provide administration and support of VOIP phone system: o Ring Central Telephony systems Develop/identify training manuals and in-person sessions; coordinate training of users on desktop applications. Responsible for keeping support documentation current and published for team collaboration. Maintain up-to-date knowledge and awareness of company labs and desktop application products and trends. Support and/or assist with projects including new site implementations related to networking, computer/printer connectivity, and telephony.

Perform other duties as assigned. Understanding of networking concepts.

Skills

• Help desk support
• Help desk
• Active directory
• Troubleshooting
• Customer service
• white glove support
• csuite support
• network troubleshooting

Top Skills Details

• Help desk support
• Help desk
• Active directory
• Troubleshooting
• Customer service
• white glove support
• csuite support

Additional

Skills & Qualifications

Candidate must have previous experience supporting VP level and above. They should have an understanding of networking concepts. They should have a broad knowledge of personal computers (Windows and Mac), both hardware and software, preferably in a Microsoft network environment. A general knowledge of the Internet and related services such as e-mail is necessary to assist users. Ability to configure, install and troubleshoot hardware and peripherals is required.

Employee should have a broad knowledge of Windows, Microsoft Office 365 and Mac. Technical certifications a plus. Excellent verbal and written skills are required to deliver exceptional customer service.

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Naperville, IL.

Pay And Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related…