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Senior Help Desk Technician; Tier II; xRemote

Remote / Online - Candidates ideally in
Virginia Beach, Virginia, 22011, USA
Listing for: Aretec, Inc.
Remote/Work from Home position Listed on 2026-11-08
Job specializations:
  • IT/Tech
    HelpDesk/Support, IT Support, Technical Support
Salary/Wage Range or Industry Benchmark: 50000 - 70000 USD Yearly USD 50000.00 70000.00 YEAR

Job Description & How to Apply Below

Position: Senior Help Desk Technician (Tier II) - 24x7 Remote Support
Aretec, Inc. is looking for a Help Desk Specialist II (Tier 2 – Advanced Support) to provide technical assistance to Customs and Border Protection’s Technology Service Desk. The role involves troubleshooting complex technical issues, with a strong focus on remote support for various systems including Windows and mobile devices. The ideal candidate should have at least 2 years of experience and be ready for rotating shifts, including nights and weekends.

The position offers primarily remote work, provided the candidate resides near one of the specified locations.
Join us at Aretec, Inc. as our next Senior Help Desk Technician (Tier II) - 24x7 Remote Support in Ashburn, VA, United States. We are currently recruiting a Senior Help Desk Technician (Tier II) - 24x7 Remote Support for our team in Ashburn, VA, United States.

Position Requirements

10+ Years work experience
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