Infrastructure & Systems Administrator

East Midlands Ambulance Service NHS Trust Infrastructure & Systems Administrator

The closing date is 15 November 2026

An exciting opportunity has arisen to join our organisation in the role of Infrastructure and Systems Administrator within the Digital Services department.

The aim of this post is to provide an exceptional level of third line technical support, including providing advice and recommendations on the implementation and support for the Trusts digital architectures, whilst also providing maintenance for the Trust's Information Technology hardware, working alongside the Information Technology Support Teams to provide an excellent customer focused service.

Main duties of the job

You will have experience of communicating with staff at all levels both verbally and in writing, as well as demonstrating a working knowledge of key technical architectures within an emergency services environment. You will also bring specialist knowledge and analytical skills to problem solving to the post.

The successful candidate will support all aspects of our infrastructure and services, shall provide expertise in a wide range of technical systems and assist with ensuring we adhere to NHS standards and best practices.

The successful candidate will also provide technical support to ensure availability of the services in your area of expertise and work with all teams across the Digital Services departments and third parties embedding innovation and a cyber security focused approach in all technical solutions.

About us

The base for the role is Beechdale Divisional Headquarters, Nottingham however this is a hybrid role with a combination of a home/office working pattern. The expectation would be a balance of approximately 2/3 days on site in Nottingham on a weekly basis,with occasional site visits in Lincoln.

Applicants must reside close to or withinin the East Midlands to ensure prompt on-site support during major incidents or business continuity events. The successful candidate will be required to ensure that suitable broadband connectivity is in place at their home to allow them to carry out their work effectively, and that they adhere to the EMAS Home Working policy when applicable.

The successful candidate will need to be flexible, be willing to vary their working hours and participate in the out of hours on-call rota, and be prepared to travel to Trust premises in the course of their duties to suit the demands of the IT functions of an emergency service.

Job responsibilities

You will have strong demonstrable IT experience in a technical role. You will have an understanding of technical architecture to support the delivery of maintaining currency with emerging and enhancing technologies.

You will be able to re-organise workloads due to unexpected events and be capable of analysing a range of complex IT problems. You will be able to work well within a team and be happy to work autonomously for long periods of time.

Applicants must be enthusiastic and committed individuals with a proven history in a similar role, where a dynamic approach to delivering IT infrastructure services is key. We are looking for applicants who are keen to bring new ideas and innovation to the team, to achieve continuous improvements in Digital Services.

Person Specification Qualifications

• Degree in an associated IT subject or equivalent learning and experience
• Evidence of continuing professional development in technical infrastructure
• ITIL Foundation
• Post graduate qualification in IT related subject

Experience

• Demonstrable experience within a similar IT position including technical troubleshooting
• Experience in using and administering desktop, server, and mobile operating systems e.g., Windows, Linux, macOS, iOS, Android
• Microsoft 365, Intune, Active Directory/Entra  and support experience
• Experience administering cloud platforms e.g, Microsoft Azure, AWS
• Experience with monitoring tools e.g, Solar Winds
• Experience of working within the NHS
• Experience of developing Standard Operating Procedures and documentation
• Experience of network administration e.g routing & switching, software-defined networking, firewalls
• Experience of virtualisation technologies e.g Hyper-V, VMware
• Experience of data management, storage, security, backup and archiving administration

Knowledge and Skills

• Ability to produce technical reports and documentation to a wide-ranging audience
• Capable of analysing and resolving complex IT problems
• Able to present to a variety of audiences on complex issues
• Ability to make…