ITSM Platform Specialist

35 hours hybrid 3 days in office.

£41,500 Per Annum

Sun, 15 Nov 2026

Help shape the future of the service platform at the heart of our technology teams. As our ITSM Platform Specialist, you'll play a key role in evolving Easy Vista, using your technical expertise and ideas to create a platform that makes IT services simpler, smarter and more effective for colleagues across the organisation.

This is your opportunity to turn ideas into innovative ITSM solutions that make a real difference. You'll design and implement smarter workflows, automation, integrations and platform enhancements, helping us unlock more from Easy Vista and transform the experience of the teams that rely on it every day.

At Skipton, we're founded on fairness. We exist to do right by our members - and we believe that starts with doing right by our people. So, whoever you are and whatever you bring, there's a place for you here and a genuine plan for where you go next.

Every day at Skipton is innovation day. Join our Technology team and you'll discover that we're constantly focused on real challenges as we build the tools that get things done for our members - quicker than you imagine.

You'll join the Colleague Technology Platform and work with IT service desk, IT operations, security and business teams to keep Easy Vista effective, reliable and aligned to service management needs.

• Configure and administer the Easy Vista platform so it supports agreed business and service management requirements.
• Investigate complex platform incidents and problems, apply effective resolutions and escape where specialist input is needed.
• Design and improve automated workflows that reduce friction, strengthen consistency and improve service efficiency.
• Use strong SQL development skills to interpret complex relational data structures and create or maintain queries, views, data extracts and scripts that support business rules, workflows, reporting, dashboards, integrations and platform enhancements.
• Understand and optimise the underlying ITSM data model, ensuring data relationships, configuration and solution design are structured, supportable and aligned to agreed standards.
• Work with IT teams, business users and relevant suppliers to understand needs and improve platform capability.
• Maintain accurate configuration and process documentation, and provide practical guidance to colleagues using the platform.

We work in a hybrid way, balancing flexibility with collaboration. For this role, you'll typically spend three days a week in our Skipton office, with the remaining two days working from home.

• Hands-on experience administering, configuring and developing an IT service management platform; experience of Easy Vista would be especially relevant.
• Practical knowledge of IT service management principles and the incident, service request, problem, change and knowledge management processes that support them.
• Strong technical troubleshooting and problem-solving skills, with evidence of resolving platform or service issues.
• Strong SQL development skills, with the ability to understand complex relational data models and confidently work with joins, views, indexes, constraints, stored procedures and data dependencies.
• Experience using SQL to support ITSM workflows, business rules, operational reporting, dashboards, integrations, data quality and platform enhancements.
• Experience improving workflows or service processes, including the use of automation where appropriate.
• Clear communication skills and the ability to work effectively with technical teams, business users and other stakeholders.
• Experience of REST API development or integration.
• Knowledge of HTML, CSS or JavaScript within…