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Remote Level 2 Help Desk Technician – MSP IT Support

Remote / Online - Candidates ideally in
Concord, Cabarrus County, North Carolina, 28025, USA
Listing for: Layer27, LLC
Remote/Work from Home position Listed on 2026-11-09
Job specializations:
  • IT/Tech
    IT Support, HelpDesk/Support, Desktop Support, Systems Administrator
Salary/Wage Range or Industry Benchmark: 60000 - 85000 USD Yearly USD 60000.00 85000.00 YEAR

Job Description & How to Apply Below

Layer
27 is seeking a Level 2 Help Desk Technician to join our Managed Services team, supporting diverse client environments across the United States in a remote setting. You will resolve both day-to-day tickets and escalated issues, bridging on-premises AD and file servers with Microsoft 365 and Azure while maintaining high service standards.

The role requires 3+ years in technical support, strong Microsoft 365/Azure skills, and solid knowledge of networking and security tools.

The Remote Level 2 Help Desk Technician – MSP IT Support position in the IT & Technology field is open for applications.

Join us at Layer
27, LLC as our next Remote Level 2 Help Desk Technician – MSP IT Support in Durham, NC, United States.

We are currently recruiting a Remote Level 2 Help Desk Technician – MSP IT Support for our team in Durham, NC, United States.

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