More jobs:
Tier 1 Help Desk Specialist – Remote
Listing for:
Aretec, Inc.
Remote/Work from Home
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Aretec, Inc. is hiring a Help Desk Specialist I (Tier 1 Agent – Internal) to support the CBP Technology Service Desk. The role requires serving as the first level of technical support for CBP employees, logging support requests in Service Now, and requires a high school diploma with at least 1 year of customer service experience. Candidates must be U.S. citizens and pass a CBP Background Investigation.
The position offers rotating shifts in a primarily remote work setting.
We are seeking a motivated Tier 1 Help Desk Specialist – 24/7 Remote Support to join Aretec, Inc. in Ashburn, VA, United States. If your experience matches this role, we encourage you to apply. All applications are reviewed carefully by our team. The position is based in Ashburn, VA, United States. This opportunity is part of our work in IT & Technology.
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(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).