Remote Tier 2 Software Support - Converge/EPG
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IT/Tech
IT Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
U.S. Bank, including its Elavon payments unit, is seeking a Software Technical Support Tier 2 to assist merchants and internal teams with advanced technical issues. This role blends technical troubleshooting with strong customer service and clear communication.
You will gain experience with Converge and Elavon Payment Gateway (EPG), handling issues across phone, chat, and email channels. The position is fully remote with emphasis on phone support.
We are looking to fill the Remote Tier 2 Software Support - Converge/EPG position at U.S. Bank in TN, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in TN, United States.
This opportunity is part of our work in IT & Technology.
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