CORP - IT Systems Specialist - Salesforce; Re

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ITS Regular Full-Time Professional Tempe, AZ, US

3 days ago Requisition

Salary Range: $70,000.00 To $90,000.00 Annually

At Bryan University we believe in challenging the boundaries of traditional education and in liberating the innate greatness in people. We know that online learning is the best option for students looking to transform their lives. We offer career-focused degree programs that empower Bryan University graduates with the knowledge and practical skills that lead directly to professional careers.

This is a remote, work-from-home position.We will consider applicants that reside in the following states:
Arizona, Florida, Idaho, Indiana, Missouri, Nevada, Ohio, South Carolina, Texas, and Utah
.

Pay
: $70,000.00 - $90,000.00 DOE

Bryan University has been recognized as one of the Top Companies to Work for in Arizona for the past 7 years in a row!

We offer a robust benefits package that includes:

• * Medical
• * Vision
• HSA
• An Award-Winning Wellness Program
• Short- and Long-Term Disability Options
• Life Insurance
• Employee Assistance Program
• 401K with Company Match
• Generous Paid Time Off
• 11 Paid Holidays
• An Empowering Company Culture
• Computer Equipment Provided
• Work from Home

Summary

The Systems Specialist position is responsible for administering, maintaining, and optimizing the enterprise systems that support critical university operations. This position is responsible for supporting university enterprise applications, keeping them highly available, ensuring that they are configured to meet defined functional requirements, conducting application upgrades in alignment with a Change Management and Release Management Processes, participating in data integration design and application enhancement activities, and maintaining systems documentation.

The Systems Specialist works as a member of the Enterprise Application Services team and is charged to know and understand the functionality available within the various enterprise applications ITS manages; and work in conjunction with users, business analysts, and vendors to configure these systems to optimize the user experience and maximize university returns on system investments.

Core Values

Deliver Delight Every Time
- We keep learner success at the center of every interaction to provide exceptional service and a delightful student experience.

• Value each student and employee interaction.
• Provide the best service externally to students and internally to one another.
• Make decisions that reflect a commitment to students’ welfare and success.

Continuously Improve - As lifelong learners, we intentionally find opportunities to grow and improve, both as individuals and as an organization.

• Take time to develop and practice relevant skills and behaviors.
• Dig deeper into systems, data, and processes to understand problems and create impactful solutions.
• Welcome challenges and feedback.

Win Together
- We act with integrity, empathy, and transparency while assuming positive intent in each other’s communications and decisions.

• Seek understanding from one another first, over-responding.
• Recognize how words and actions impact our students, employees, and the organization as a whole.
• Provide constructive feedback and avoid gossip.

Trust and Be Trusted - We take ownership of our responsibilities and actions to students and colleagues.

• Keep commitments and deliver results on time to teams.
• Comply with policies and procedures.
• Proactively find solutions to issues.

Own it
- We navigate challenges and celebrate successes together as a diverse community.

• Collaborate to solve issues and build solutions in the best interest of the organization and our stakeholders.
• Recognize roadblocks and celebrate achievements.
• Utilize a diversity of perspectives through sharing knowledge and resources.

Responsibilities Systems Administration/Support

Serve as Primary Salesforce Administrator and Secondary/Tertiary System Administrator for assigned enterprise systems to ensure that we have primary and backup administration capabilities for all enterprise systems.

Analyze system logs to detect/prevent performance issues.

Perform annual audits of system access.

Monitor, track, schedule, and perform system upgrades/patches in accordance with ITS Change Management Processes.

Manage and monitor system/database backups.

Perform quarterly system backup restore tests.

Document all system configurations and data…