Technical Operations Support Specialist - Custom Calculations​/Reports

Position: Technical Operations Support Specialist I - Custom Calculations/Reports
Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

This is a fully remote position, allowing you to work from home or location of record within the U.S. with no in-office requirements. You must be available five days per week during designated work hours. The work arrangement for this role is subject to change based on business needs and individual performance. This may include adjustments to on-site requirements or schedule expectations, as necessary.

Position Overview

The Technical Operations Support Specialist I is responsible for delivering high quality technical support for Paylocity’s growing suite of applications, including modules such as HR & Payroll and Data Insights/Reporting. This role serves as a key resource for resolving complex client issues and supporting internal departments by addressing escalated technical concerns.

The Technical Operations Support Specialist will troubleshoot a wide range of issues, including software functionality, payroll transmission, installation errors, time and labor discrepancies, payroll tax questions, network connectivity, spyware, and database-related problems. In addition, the role involves setting up and supporting standard features within web-based applications. This position requires a strong ability to communicate technical information clearly and effectively, ensuring clients and internal teams receive actionable guidance.

Primary

Responsibilities

• Provide technical support by troubleshooting software and hardware issues using remote tools.
• Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution.
• Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
• Document all interactions, through the entire life cycle, and identify recurring issues or trends.
• Collaborate with internal teams to resolve complex issues and improve software performance.
• Share knowledge and support team learning across the organization.
• Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
• Communicate clearly with both technical and non-technical users.
• Represent the team in client interactions, events, and meetings.
• Effectively switch between multiple communication and tracking systems
• Remain flexible to business needs, including varying shifts and project support.
• Continuously build expertise in applications and help ensure quality and performance standards are met.

Education And Experience

• 3+ years’ experience in a customer service role; experience in a help desk/technical support role – preferred
• Minimum of 1 year of payroll experience
• Bachelors Degree required
• Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP.
• Strong oral and written communication
• PC hardware/software experience including installation, maintenance, and training end users.
• Ability to learn new software and desire to continue learning.
• Ability to analyze data for high-level problem…