Technology Support Specialist

At Near, we connect top talent in Latin America with exciting remote opportunities at U.S.

-based companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Our client provides high-quality technology support and service solutions for professionals in the connected home industry. They specialize in helping customers and field partners troubleshoot integrated technology systems, with a strong focus on customer experience, reliability, and technical problem-solving.

We’re hiring a Technology Support Specialist to provide technical assistance and exceptional customer support in the connected home industry. You’ll assess technical issues, troubleshoot AV and smart-home systems, document solutions, and coordinate with field partners to ensure problems are resolved efficiently. This role is ideal for someone who is passionate about technology, enjoys figuring out how things work, and combines strong problem-solving skills with empathy and excellent customer service.

• Assess and troubleshoot technical issues involving AV systems, consumer electronics, and smart-home technology.
• Document technical problems, troubleshooting steps, and solutions accurately.
• Coordinate with field partners to ensure effective communication and issue resolution.
• Provide high-quality support to customers, including handling urgent or challenging situations.
• Make quick and appropriate decisions when troubleshooting under pressure.
• Manage customer requests while maintaining strong attention to detail and organization.
• Collaborate with internal teams and step in to support different operational needs.
• Continuously learn new technologies and improve support processes.

• Basic experience or working knowledge of AV systems, consumer electronics, or smart-home technology.
• Strong written and verbal communication skills.
• Excellent problem-solving and troubleshooting abilities.
• Strong customer service skills, with the ability to handle frustrated or urgent customers empathetically.
• Ability to make sound decisions under pressure.
• Self-starter mindset and ability to work independently.
• Strong work ethic, reliability, and attention to detail.
• Experience providing high-touch customer support.
• Willingness to learn new technical skills and technologies.
• Availability to work rotating shifts, including business hours, scheduled after-hours, and weekends.

• Hands-on experience troubleshooting smart-home or integrated technology systems.
• Demonstrated passion for consumer technology.
• Experience supporting integrated AV or connected-home systems.
• Previous experience delivering technical support in technology or service-oriented industries.
• Compensation: $11.56–$18.50 USD/hour (approximately $2,000–$3,000 USD/month
  )
• Schedule: The first two months are training from 9:00 a.m. to 6:00 p.m. Eastern Time. After training, you’ll work rotating shifts
  , which may include weekends. Shifts are organized monthly.
• Fully remote work environment.
• Supportive and collaborative team culture.
• Opportunity to develop technical expertise in the connected home industry.
• Continuous learning and professional development opportunities.