More jobs:
Customer Experience Agent; Fully Remote
Listing for:
Fi
Full Time, Remote/Work from Home
position
Listed on 2026-11-09
Job specializations:
-
IT/Tech
Technical Support, HelpDesk/Support
Job Description & How to Apply Below
- Handle escalations from complex billing to edge-case hardware issues.
- Troubleshoot device connectivity and syncing problems.
- Drive loyalty through meaningful relationships with the dog parent community.
What You'll Bring:
- At least 1 year of customer support, ideally with technical focus.
- Hardware troubleshooting experience and excellent communication skills.
- A natural problem-solving mindset and comfort with fast-paced startups.
Why You'll Love Us:
- Flexible PTO and full medical, dental, and vision coverage.
- Wellness perks including One Medical, Kindbody, and Talkspace.
- Dog-friendly office and free Fi membership.
Fi is a pet technology company developing smart collars for real-time location, activity, and health monitoring for dogs. Founded by a passionate team from leading tech companies, Fi fosters an innovative, collaborative culture focused on improving the lives of pets and their owners.
Join us at Fi as our next Customer Experience Agent (Fully Remote) in United States.
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