Post-Sales Customer Success Engineer - DevSecOps
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IT/Tech
IT Consultant, Technical Support, Cybersecurity
Job Description & How to Apply Below
Git Lab is the intelligent orchestration platform for Dev Sec Ops , enabling organizations to increase developer productivity, reduce compliance risk, and accelerate digital transformation. More than 50 million registered users and over 50% of the Fortune 100 trust Git Lab to ship secure software faster.
As a Customer Success Engineer (CSE) within Git Lab's On-Demand Success Tier
, you will act as a post-sales technical consultant helping enterprise customers achieve measurable business outcomes on the Git Lab platform. Operating in a pooled support model (rather than dedicated single accounts), you will deliver practical technical guidance across Source Code Management (SCM), Continuous Integration/Continuous Delivery (CI/CD), Dev Sec Ops , and Agile Planning
. Partnering closely with Customer Success Managers (CSMs), Account Executives (AEs), and Renewals Managers, you will host webinars, hands-on labs, office hours, and produce reusable technical content (documentation, You Tube tutorials, workshop templates) that drive platform adoption at scale.
- Post-Sales Technical Consulting: Engage directly with customer stakeholders via Zoom and written communications to deliver expert product architecture, workflow configuration, and Dev Sec Ops best practices.
- Pooled Technical Enablement: Deliver scalable customer enablement—including live interactive webinars, hands-on lab sessions, open office hours, and on-demand technical consultations across pooled accounts.
- Core Workflow Implementation: Assist customers in implementing key Git Lab solution areas:
Source Code Management (SCM), CI/CD pipelines, Dev Sec Ops security scanning, and Agile Planning. - Architectural & Outcome Alignment: Provide technical and architectural advice that connects customer software decisions directly to operational metrics, software security, and delivery speed.
- Cross-Functional GTM Support: Partner with CSMs, Account Executives, and Renewals Managers to provide technical subject-matter expertise that supports customer renewals, expansion, and business goals.
- Reusable Content & Asset Creation: Develop scalable enablement assets—including workshops, demo repositories, technical documentation, You Tube video content, and Digital Journey programs.
- Specialty
Competency:
Maintain recognized expert proficiency in key adjacent technologies through certifications, training, and building functional reference architectures for team and customer reuse.
Post-Sales Technical & Dev Sec Ops Depth
- Dev Sec Ops & Workflow Proficiency: Hands-on experience supporting and enabling customers across one or more core Git Lab use cases:
Source Code Management, CI/CD pipelines, Dev Sec Ops security integrations, or Agile project management tools. - Software Engineering / Systems Engineering Background: Technical foundation in software development, Dev Ops, or systems engineering—with strong comfort discussing cloud-native architectures, deployment pipelines, and workflow trade-offs.
- Technical Advisory
Experience:
Proven track record operating as a trusted technical advisor or consultant to technical ICs and business leaders in a post-sales customer success environment. - Communication & Workshop Delivery: Exceptional verbal and written communication skills, with demonstrated experience leading live technical workshops, presentations, and webinars.
- Pooled Time Management: Ability to self-prioritize, manage multiple concurrent engagements, and navigate cross-functional requests within an agile pooled service model.
- Continuous Learning & AI Adoption: Passion for continuous learning, adopting modern AI productivity multipliers into daily workflows, and obtaining technical certifications.
- Compensation & Equity: Base salary range of $93,600 – $158,400 USD + incentive pay eligibility (up to 100% of base) + equity grants & Employee Stock Purchase Plan (ESPP).
- Flexible Work Culture: 100% remote working model with flexible paid time off and parental leave policies.
- Growth & Well-being: Annual Growth and Development Fund, Team Member Resource Groups, and comprehensive health, financial, and wellness benefits.
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