Remote SaaS HealthTech Tier 1 Support Specialist
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IT/Tech
SaaS Sales, HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
Practice Tek is hiring a Tier 1 Customer Support Specialist for its remote SaaS healthtech platform serving 40,000+ clinics. The role emphasizes fast, empathetic support across email, phone, and chat, with clear performance benchmarks (CSAT and call answer rates) in a data‑driven culture.
You’ll work with Salesforce and Freshdesk, contribute to knowledge-base articles, and coordinate with cross‑team partners to resolve issues and drive customer success.
We would love to welcome a new Remote SaaS Health Tech Tier 1 Support Specialist to our group in United States.
We are looking to fill the Remote SaaS Health Tech Tier 1 Support Specialist position at Practice Tek in United States.
The Remote SaaS Health Tech Tier 1 Support Specialist role at Practice Tek is now open for applications in United States.
Join us at Practice Tek as our next Remote SaaS Health Tech Tier 1 Support Specialist in United States.
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