Senior IT Support Engineer; Fully Remote

• We are looking for an experienced Senior IT Support Engineer to join our global End User Support team.
• This role will provide high-quality technical support and act as an escalation point for complex issues.

Key Responsibilities:

• Collaborate with a global team to deliver consistent end-user support.
• Administer and troubleshoot Microsoft 365, Windows, macOS, and Intune.
• Manage incidents and service requests via Jira Service Management and contribute to major incident resolution.

Qualifications:

• 4+ years of enterprise IT support experience with strong troubleshooting skills.
• Hands-on experience with Microsoft 365, Intune, and ITSM platforms like Jira.

Additional Information:

• We are guided by core values:
  Make life simple, Build for people, Move with purpose, Create lasting communities.
• We offer 12 weeks gender-neutral parental leave, volunteer days, and flexible working arrangements.

Xplor provides cloud-based technology solutions for small and medium-sized businesses, enabling them to manage growth and payments. The company is a global organization with a culture built on core values like making life simple and building for people.