Network Operational Resident Engineer

This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next.

We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

As a Network Operations Resident Engineer, you will provide proactive and reactive technical support services to ensure the stability, performance, security, and continuous improvement of a large-scale enterprise networking environment. You will serve as a trusted technical advisor, supporting day-to-day network operations, technology transformation initiatives, lifecycle management activities, and strategic projects while maintaining a strong focus on customer satisfaction and operational excellence.

The Resident Engineer will work closely with customer stakeholders, HPE Networking teams, technical support organizations, and engineering resources to deliver operational excellence, minimize operational risk, and support critical business objectives.

This role requires a highly motivated engineer with strong experience supporting enterprise networks, WAN and SD-WAN environments, security platforms, wireless technologies, network migrations, and customer-facing operational engagements.

• Preferred location:
  Grand Rapids, Michigan.
• Candidates located in or within reasonable commuting distance of Grand Rapids are preferred; however, this is not a mandatory location requirement.
• The position may be performed remotely, with the ability to travel to the customer location in Grand Rapids, Michigan, approximately 25% of the time, based on customer and project requirements.
• Relocation is not required for candidates located outside the Grand Rapids area.
• Travel may be required to support customer activities, project milestones, production changes, and other onsite engagements.
• Flexibility to support maintenance windows and production activities outside standard business hours as required.

• Serves as a technical advisor to the customer, providing subject matter expertise across Mist WAN Assurance, Session Smart Router (SSR), SD-WAN, Juniper SRX, and Mist Wireless technologies.
• Designs, deploys, configures, operates, and troubleshoots Mist-managed WAN Edge and SSR-based SD-WAN solutions.
• Provides technical expertise for WAN Edge configuration, routing, application policies, traffic steering, path selection, high availability, and site connectivity.
• Configures, operates, and troubleshoots Juniper SRX platforms, including routing, security policies, security zones, NAT, VPN/IPsec connectivity, and high-availability deployments.
• Supports Mist Wireless environments, including wireless configuration, operations, monitoring, troubleshooting, and optimization.
• Uses Marvis Virtual Network Assistant, Service Level Expectations (SLEs), Mist insights, events, alerts, and telemetry to identify and troubleshoot network and end-user connectivity and performance issues.
• Troubleshoots complex issues across WAN, SD-WAN, SRX, routing, security policies, VPN/IPsec, wireless connectivity, authentication, roaming, RF, and application connectivity.
• Applies strong networking fundamentals…