Senior Client Architect; Remote

Resultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset and use data to guide better decisions. But we’re not just data and tech experts; we are problem solvers and industry experts who work alongside our clients to help them achieve their mission.

We don’t solve problems for our clients. We solve problems with them.

We take the time to deeply understand goals and roadblocks to drive toward outcomes that serve organizations, people, and communities. Through outcomes driven by data analytics, technology solutions, digital transformation, and beyond, our team works with clients in both the public and private sectors to solve their most complex challenges. We start by learning as much as we can about who they are, how they work, and what they’re striving for so we can feel their problems as our own.

Partnering with our clients means their desired outcomes are always top of mind, their challenges and strengths guiding our efforts. We build client-focused relationships before we build unique solutions that blaze past expectations.

Originally founded in Indianapolis in 2008, Resultant now employs more than 450 team members who operate remotely and from offices and hubs around the United States including Indianapolis, IN;
Fort Wayne, IN;
Denver, CO;
Atlanta, GA; and Dallas, TX.

We’re Resultant. Clients partner with us to see a difference. People join us to make one.

To help continue our rapid growth and solve our clients’ toughest problems, we need a Senior Client Architect to join the team.

In partnership with our Client Success Managers, the Senior Client Architect will be responsible for overseeing a subset of our clients as the primary trusted technical partner by providing strategic and tactical guidance and owning the technical health of their environments while driving innovation and technical excellence. You will ensure compliance with performance standards, resolve complex technical issues, and coordinate cross-functional resources.

You will help drive meaningful outcomes through leadership, collaboration, and problem-solving. The candidate selected will directly report to the VP of Client Success.

This individual will act as the Resultant expert – ensuring client technology roadmaps are built and followed, that the work their team performs adheres to Resultant mission and values, and to support Resultant’s holistic approach to client service. You will serve as the primary technical point of contact for your respective clients ensuring quality delivery as both a trusted advisor and point of escalation when their most important initiatives call for it.

• Own the client’s technical environment and ensure alignment with business goals and industry regulations
• Develop multi-year technology roadmaps and gap assessment for organizations in the Mid-Market and Enterprise sectors. Work with our clients and our delivery teams to deliver upon recommendations
• Lead and coordinate resolution of high-priority incidents, including ownership of root cause analysis (RCA) and problem management
• Act as the technical lead in internal and external meetings, assessments, and client reporting
• Serve as a mentor and advisor to engineers and delivery teams, fostering continuous technical growth
• Maintain and improve the accuracy of client technical documentation, architecture, inventory, and monitoring
• Drive innovation through solution design, technical QA, and advocacy for tool and process improvement
• Partner with Client Success Managers to scope projects, gather technical requirements, and support contract reviews
• Facilitate performance management, recruiting efforts, and training initiatives for technical…