Security Remote Support Specialist; OnGuard​/Exacq

Position: Security Remote Support Specialist (with OnGuard/Exacq)
Location: Quebec

Build a career where values meet worldwide opportunity.

Job Description:

Convergint is looking for a full-time, enthusiastic, results-driven, and forward-thinking Remote Services Technical Support Specialist to join our amazing culture. Under general supervision, the Technical Support Specialist II is responsible for configuring, commissioning, and supporting enterprise access control and video management systems across customer environments. This includes system programming, device integration, troubleshooting controllers and field hardware, and validating system functionality during startup and service activities.

The position requires high level hands-on experience with Lenel OnGuard & exacq

Vision, along with an understanding of door hardware, panels, readers, and field-level devices.

This role serves as a technical interface with customers, supporting live systems, resolving faults, and ensuring system performance aligns with operational requirements. Work includes remote diagnostics, coordination with field technicians, and occasional direct involvement in system commissioning and testing.

Candidates should have practical experience working with physical security systems in a service, project, or field support capacity. General IT experience alone is not sufficient for success in this role.

May provide guidance to less-experienced team members and support standardization of system configurations and support practices.

Who You Are You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results.

You are a problem solver with a passion for delivering accurate, high-quality work. You thrive on tackling challenging, large-scale projects and are eager to grow your skills. You are collaborative and technically skilled.

Who We Are With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. Our company is built upon a solid foundation of 10 Values and Beliefs that drive our unmatched culture, making us the #1 global, service-based systems integrator. We take pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”Installs, programs, tests, repairs, and services physical security systems including access control and video surveillance platforms. Responsible for system configuration, device integration, and support of controllers, readers, cameras, and related field hardware. Acts as a primary technical interface for customers and is accountable for delivering a high level of service and satisfaction. Escalates only the most complex issues when required.

Reads and interprets blueprints, schematics, wiring diagrams, and technical documentation to support installation, maintenance, and repair of physical security systems. Utilizes standard test equipment and tools to diagnose and resolve issues.

Executes all work in accordance with Provincial, local regulations, general best practices as well as company health and safety policies and procedures.

Commissions and validates system functionality through startup, testing, and performance analysis. Identifies faults, troubleshoots system issues, and implements corrective actions. Performs system programming and configuration as required.

Collaborates with supervisors and technical teams to resolve complex system issues, maintenance challenges, and…