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IT Escalations Engineer - Tier 2; Remote​/On-site

Remote / Online - Candidates ideally in
Durham, Durham County, North Carolina, 27703, USA
Listing for: Net Friends, Inc.
Remote/Work from Home position Listed on 2026-11-09
Job specializations:
  • IT/Tech
    IT Support
Salary/Wage Range or Industry Benchmark: 65000 - 75000 USD Yearly USD 65000.00 75000.00 YEAR

Job Description & How to Apply Below

Position: IT Escalations Engineer - Tier 2 (Remote/On-site)

Net Friends, Inc. in Durham, NC, is seeking an experienced IT Expert – Tier 2 to act as a key escalation resource within the Support Center. This role combines remote and on-site support for diverse business clients, with rotating after-hours coverage.

You will investigate complex issues, own escalations to resolution, and collaborate with multiple IT teams to implement improvements. A minimum of 3 years in IT support and relevant certifications are valued.

Our organisation is growing, and we are hiring a IT Escalations Engineer
- Tier 2 (Remote/On-site) in Durham, NC, United States.

The following opening is for a IT Escalations Engineer
- Tier 2 (Remote/On-site) with Net Friends, Inc.

This opening is for the IT Escalations Engineer
- Tier 2 (Remote/On-site) role at Net Friends, Inc.

We are seeking a motivated IT Escalations Engineer
- Tier 2 (Remote/On-site) to join Net Friends, Inc. in Durham, NC, United States.

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