Support Engineer

Applications / Support Engineer Belfast or Linlithgow | £40,000-£60,000 DOE | Hybrid MCS Group is working with an established technology business to recruit an Applications / Support Engineer to support its global customer base. The company develops specialist products used to test and validate complex communication networks. This opportunity would suit someone with a strong networking foundation who enjoys investigating technical problems, working with customers and developing expertise in specialist technology.

The role You will become a technical expert in designated products, helping customers resolve issues and get the most from their equipment. Working closely with development, product and sales teams, you will investigate faults, deliver technical guidance and contribute to product improvements. Your responsibilities will include:
* Providing technical support to customers, sales teams and partners.
* Reproducing issues, investigating root causes and working with development teams to resolve faults.
* Understanding customer networks, applications and testing requirements.
* Delivering customer training, demonstrations and technical presentations.
* Creating troubleshooting guides, knowledge articles and training materials.
* Feeding customer requirements and technical recommendations into product development.
* Supporting occasional international customer visits and industry events. What you'll bring
* Knowledge of networking fundamentals, Ethernet, packet communications and network architectures.
* Strong analytical and troubleshooting skills.
* The ability to explain technical information clearly to different audiences.
* A willingness to learn new products and technologies.
* A relevant technical degree or equivalent practical experience. Experience in technical support, applications engineering, systems engineering or test engineering would be beneficial. Python scripting, routing and switching, network performance testing or network emulation would also be useful. What's on offer
* Performance bonus.
* Hybrid working:
Tuesday and Thursday in the office, with home working available on other days subject to manager discretion and team requirements.
* Private healthcare, life assurance and critical illness cover.
* Contributory pension and employee share incentive opportunity.
* Flexible holidays.
* The opportunity to develop specialist technical expertise while working with customers worldwide. Candidates with unrestricted UK right to work are preferred. Exceptional candidates already based in the UK on a Skilled Worker visa may also be considered, subject to individual assessment. To discuss the opportunity, contact Daire O'Connor at MCS Group on or apply with an up-to-date CV. Benefits:
Work From Home