Technical Support Specialist

Role: Technical Support Specialist

Team: IT

Location: Remote, anywhere in the United States

Schedule: Monday to Friday, your time zone

Job Type: Full-time, permanent

Start: when you can, notice periods are fine

Our consultants spend much of the day on video calls with clients abroad, and a broken headset, a locked account or a slow VPN can cost a meeting. You keep the team's laptops, accounts and meeting tools working.

Support by chat, phone and remote session, laptops set up and shipped with security settings and backups, Microsoft 365 accounts and multi-factor sign-in, Teams, Zoom and VPN problems, the inventory and short how-to guides.

• some help desk or desktop support experience, internships included
• Windows and macOS troubleshooting
• basic Microsoft 365 administration
• CompTIA A+ or Intune would help

Benefits: medical, dental and vision from your first month, 401(k) with a company match, PTO plus paid sick leave and federal holidays, a yearly training budget, laptop and a home office allowance.

About Dune: a management consultancy in Las Vegas. Most of our work helps companies, many of them family groups and trading houses from the Gulf, start selling in the U.S.: first customers, distributors and partners, the operations behind the first orders. We also advise owners on strategy and deals.

Dune Strategy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.