NIHL Claims Handler

NIHL Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Glasgow

At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:

• Exclusive Rewards Platform – Enjoy discounts at over 800 retailers.
• Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year.
• Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications.

Our Opportunity:
Davies is on the lookout for Claims Handlers to enhance our growing Casualty team. This role offers a stimulating environment where the selected individual will be joining a committed team, providing a first-class proactive claims handling service to major clients. We at Davies hold in high regard the transferable skills and attributes that you can contribute to the position.

• Liaison:
  Communicate with Disclosure teams for the various MOD services
• Investigation:
  Handle allocated claims,
• Evidence Gathering:
  Obtain all relevant evidence and documentation.
• Resolution:
  Determine appropriate actions to resolve each case.
• Reporting:
  Prepare detailed reports, advising on legal liability, quantum, and tactics as needed.
• Negotiation:
  Negotiate settlements within agreed authority limits.
• Professional Correspondence:
  Maintain proactive communication with all parties involved.
• Adherence to Procedures:
  Handle cases according to documented procedures and client requirements.
• Reserve Management:
  Regularly review and maintain proper reserves.
• Continuous Learning:
  Stay updated on technical changes relevant to your role, including participating in company-facilitated training programs

• Proficiency in managing Claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Commitment to delivering outstanding customer service.
• Collaborative team player.
• Management of personal caseload.
• Demonstrated adaptability and versatility.

Desirable:

• Experience with the investigation of Liability Claims.
• Experience managing NIHL (Noise Induced Hearing Loss).
• Knowledge of how to value injury claims.
• Familiarity with reserving strategies.
• Exceptional communication abilities across various levels.

This role is tailored for individuals who are eager to apply their claim handling expertise and are ready to grow within a forward-thinking company. If you possess the essential skills and are looking for a challenging yet rewarding career, Davies welcomes your application.

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides;
  High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working; hybrid, work from home or join a collaborative office space
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan