Loss Property Claims Handler

Job Description

Large Loss Property Claims Handler

East Anglia (Home-Based)

50000 - 55000

My client are currently recruiting for a Large Loss Property Claims Handler to join their Large Loss Unit handling high-value and complex claims across Motor Casualty Property and Financial Lines. You’ll play a key role in ensuring effective claim settlements by conducting detailed investigations, managing negotiations and reaching fair conclusions within your authority limits.

We believe in smart flexible working empowering our people to balance their time between home and the office in a way that works best for them, their teams and our customers. You’ll work at least two days a week (40%) away from home, increasing to three days (60%) in the future.

This may include attending different office locations, visiting clients or representing the business at industry events.

Please note:

this role involves regular travel which may include overnight stays and work outside normal business hours.

• Proactively manage a portfolio of large and complex claims (typically 500K) from notification through to settlement.
• Take responsibility for major property losses.
• Deliver excellent customer service while maintaining accurate estimating and controlling indemnity spend.
• Lead meetings with solicitors, loss adjusters and estimating committees.
• Share knowledge and support the development of colleagues across the claims community.
• Build strong working relationships with key stakeholders.
• Communicate regularly with policyholders, representatives, third parties, underwriting and actuarial teams.

• Proven experience handling high-value and complex commercial property claims with a settlement authority of at least 500K.
• Knowledge of catastrophic injury claims (desirable but not essential).
• Excellent communication and interpersonal skills with the ability to influence and negotiate effectively.
• A motivational approach demonstrating empathy and adaptability to drive positive outcomes.
• Strong organisational and time management skills with the ability to prioritise and thrive in a fast‑paced environment.
• Educated to A‑Level or degree standard or holding an equivalent professional qualification (ACII / FCII / CILA).

We welcome applications from all backgrounds. This role is fully compliant with EEO regulations.