Council Senior Claims Handler​/Insurance Officer Lodge - Sanctuary Personal

Council Senior Claims Handler/Insurance Officer

Job Title: Senior Claims Handler / Insurance Officer

Location: Solihull, UK

Salary: £218.27 – £227 per day (depending on experience)

Employment Type: Full-Time, Locum (3–6 months, potential for permanent)

Join our insurance team in Solihull as a Senior Claims Handler / Insurance Officer, managing a small team and your own caseload. Focus on personal injury and third-party property claims related to Public and Employers’ Liability, playing a key role in claims management and team leadership.

• Flexible Working:
  Work from home with only two office days per month.
• Professional Development:
  Access seminars, training, and ongoing career growth opportunities.
• Diverse
  
  Experience:
  
  Handle a wide range of insurance claims, enhancing your expertise.
• Work-Life Balance:
  Manage your workload in a way that suits your lifestyle.

• Manage a small claims team and handle a personal caseload of Public and Employers’ Liability claims.
• Deputise for the Insurance Manager, assisting with procurement and renewal of the insurance programme.
• Ensure claims processes comply with civil procedures and legislative requirements.
• Participate in small claims court proceedings, monitor costs, and provide guidance on liability and defence.
• Collaborate with council-appointed solicitors to develop effective claims management strategies.
• Conduct site visits and attend court hearings, providing instructions to counsel.
• Act as the main contact for solicitors and council directorates, organising meetings and offering advice.
• Maintain and update the council’s electronic claims handling system.
• Administer aspects of the insurance programme and address queries from stakeholders.
• Liaise with insurers and brokers to arrange ad‑hoc insurance covers.
• Provide first‑line management to claims team members and assist with management information reporting.

Solihull offers a blend of urban convenience and rural charm, with picturesque parks, a thriving cultural scene, and excellent transport links. It’s an ideal location to balance work and leisure while building your career in a supportive professional environment.

Sanctuary Personnel is a trusted and award‑winning agency with an ‘Excellent’ rating on Trustpilot from over 1,000 reviews. We are committed to securing the best possible rates and roles that match your skills and experience.