Insurance Customer Service Advisor – Health Insurance

Location: Hybrid – London or Manchester office
Salary: £25,000 – £28,000 per annum + performance bonuses
Type: Full-time, permanent

Join a leading name in private health insurance, supporting individuals and businesses in accessing vital healthcare services when they need it most. Our client is a well-established provider known for innovation, customer care, and long-term stability. As demand for private health cover continues to grow, this is an ideal opportunity to build a secure and rewarding career in one of the most resilient sectors of the insurance industry.

Health insurance remains a pillar of stability in an evolving economy. As people increasingly value access to quality care, careers in this space offer job security, professional growth, and purpose-driven work.

• Responding to inbound calls and emails from customers regarding policy coverage, benefits, and claims
• Assisting customers with their health insurance applications, renewals, and account queries
• Handling and resolving complaints in a professional and empathetic manner
• Escalating complex or sensitive cases to the appropriate internal teams
• Updating customer information and interactions accurately in the CRM system

• Previous customer service experience (insurance or healthcare background is a plus)
• Strong communication skills – clear, compassionate, and confident
• A problem-solver who thrives on delivering great service and building trust
• Ambition to grow within the insurance or healthcare sector

• Competitive base salary (£25,000 – £28,000)
• Quarterly performance-based bonuses
• Hybrid working – flexibility to work from home and the London or Manchester office
• Excellent training and career development pathways
• Private medical insurance, pension scheme, and wellbeing support
• A friendly, supportive team culture with regular social events and recognition

Ready to start a future-proof career in health insurance? Apply today and be part of a company that truly makes a difference in people’s lives.

Get in touch with the team on  or submit your CV using the link below