Claims Field Consultant

Location: Southend-on-Sea

** End Date
** Sunday 18 January 2026
** Salary Range**£0 - £0
** Flexible Working Options
** Flexibility in when hours are worked
** Job Description Summary
** See below:
** Job Description
***
* JOB TITLE:

** Claims Field Consultant
** SALARY:** £59,850 - £73,150 (depending on experience)
*
* LOCATION:

** Essex, North London
*
* HOURS:

** Full Time, 35 hours
** WORKING PATTERN:
** Remote.

Please note:

We have sites in Halifax, Leeds and South Wales – travel to these sites to attend events and training will be necessary
** About this Opportunity:
** At Lloyds, we understand that a house is more than just bricks and mortar – it is a home. We often meet customers during difficult circumstances, and when you join our fantastic team, you can make a real difference in their lives, helping them get back on track.

An exciting opportunity to join us as a Field Consultant in our Hybrid Claims Management Teams across the UK. We manage a portfolio of claims up to £50,000 delivering brilliant customer outcomes, outstanding technical claims management and effect cost control.

You'll support customers through remote claims management and home visits, providing face-to-face support when our customers need it most. You'll be part of an end-to-end claims management team, working collaboratively with Hybrid Claim Owners and our suppliers. In addition, you;ll validate and resolve claims across all areas of policy cover, assessing buildings damage and creating repair schedules, and effectively managing customer expectations.

Previous experience with home working is desirable.
** What you'll be doing:
*** Proactively manage customer visits and remote claims management
* to deliver effective customer outcomes, collaborating with Hybrid Claim Owners across your Hybrid Claims Unit
* Deliver effective, efficient site work validated by accompanied visit and quality assessment, including identification and action-planning for customer vulnerabilities, aligned to Health & Safety risk appetite and controls
* Efficiently manage the competing priorities and diverse demands of multiple individual customer journeys across a range of perils and claims-types referred to you by Hybrid Claim Owners, ensuring claims under your control are effectively action-planned and gain maximum momentum towards resolution through your involvement
* Complete building scoping as part of first-visit activity utilising LBG SOR, collecting and analysing data from site inspection, photos/videos content and other sources, using a variety of tools and methods to ensure accurate validation and settlement of customer claims across all policy sections
* Use individual claim data to support effective management of your workload and delivery of customer purpose
* Work collaboratively within your Hybrid Claims Unit to drive and develop technical knowledge, customer and claim management skills

Join us and, as well as making a difference to customers, you’ll enjoy a fulfilling career where you’re free to be yourself. Great colleagues, transforming work spaces, hybrid working and a wide variety of career opportunities – you’ll find them all here.
*
* What you’ll need:

*** Full and current driving licence
* Insurance claims qualification (CII/CILA) or willingness to undertake this
* General insurance claims experience with detailed knowledge and understanding of insurance policies and claim handling philosophies
* Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
* Awareness of Health and Safety requirements for site work
* Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)
* Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions
* High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)
** About working for us:
** Our focus is to ensure we're…