Claims Technician

Join to apply for the Claims Technician role at QBE Europe

Time Type:
Full time

Worker Type:
Employee

To provide efficient and effective support to the claims team to ensure good relations with clients and brokers and that accurate records are established and maintained.

Leeds/Hybrid

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Please note: Applicants must have the right to work in the UK as visa sponsorship is not available for this role.

• Undertake a range of duties in order to provide effective support to internal claims handling teams
• Adhere to agreed processes and procedures to ensure accurate recording and processing of information
• Operate an effective ‘helpline’ facility to clients in order to provide a high standard of client care
• Respond to client requests in accordance with service standards
• Develop effective working relationships with internal and external stakeholders
• Maintain databases and documentation including the logging of new claims within agreed service levels, in order to allow the Claims team to offer an excellent standard of service
• Conduct a continuous review of the status of all outstanding claims

• Strong organisational and analytical skill able to prioritise
• Effective communication skills, both written and verbal
• Basic understanding of insurance and reinsurance with specific reference to the relevant class of business
• Proficiency in Microsoft Excel, Word, and PowerPoint.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.
• Other benefits: extensive choice of other options to suit you.

• AXCO Global Insurance Awards 2024 Winner:
  Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner:
  Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner:
  Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

• Claims Administration
• Communication
• Critical Thinking
• Customer Service
• Data Entry
• Detail-Oriented
• Document Management
• Insurance Claims Processing
• Intentional collaboration
• Managing performance
• Microsoft Applications
• Prioritization
• Problem Solving
• Risk Assessments
• Time Management

Application Close Date: 28/01/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Entry level

Full-time

Finance and Sales

Insurance

Referrals increase your chances of interviewing at QBE Europe by 2x

Apply BELOW