Bilingual Insurance Claims Assessor — Remote; TOR

Bilingual Insurance Claims Assessor — Remote

Exciting remote contract opportunity in the insurance industry for a detail-oriented claims professional. Support a high-impact project assessing life and AD&D claims with empathy and precision. Full-time, 12-month role with potential extension. Based in Halifax, Montreal, or Ontario. Training provided.

What is in it for you:

• Hourly salary of $18.52.

• 12-month contract with the potential for permanent employment.

• Full-time position: 37.50 hours per week.

• Weekday schedule from 9 am 5 pm.

• Enjoy the flexibility of remote work.

Responsibilities:

• Review plan member or dependent coverage and eligibility.

• Confirm applicable contract provisions for each claim.

• Verify enrolment and beneficiary details.

• Analyze proof of death or loss documentation.

• Review supporting medical, police, and investigative reports.

• Calculate eligible benefits based on policy terms.

• Prepare and maintain claim system records for payment and audit purposes.

• Communicate claim decisions to beneficiaries and clients with empathy and clarity.

• Support beneficiaries and family members in obtaining required documents.

• Assist plan sponsors with questions regarding enrolment and claim submission.

Qualifications:

• High school diploma required.

• 0–2 years of related experience; training will be provided.

• Previous experience in life or disability claims is an asset.

• Experience in the group benefits or insurance industry preferred.

• Ability to interpret contractual wording is an advantage.

• Bilingual in English and French to support clear, empathetic communication with clients and beneficiaries.

• Ability to show empathy and professionalism in sensitive situations.

• Strong analytical, time management, and organizational skills.

• Proficiency in Microsoft Outlook, Teams, Word, and Excel.

• Capacity to assess risk and make sound decisions independently.

• Flexibility to work additional hours as needed.

• Ability to work effectively both independently and as part of a team.

Why Recruit Action?

Recruit Action (agency permit: AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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