Claims Technician - QBE Insurance

Primary Details

Time Type:
Full time

Worker Type:
Employee

To support QBE Claims by ensuring execution of team strategy by operational guidance.

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind.

• Support processes and procedures to ensure that efficient and effective support is provided to the team
• Adhere to agreed processes and procedures
• Respond to client requests in accordance with service standards
• Develop effective working relationships internal and external stakeholders
• Maintain databases and documentation within agreed Service Levels, to allow the Claims team to offer an excellent standard of service
• Process and reconcile information
• Learn about standard procedures and processes

• Strong organisational and analytical skill able to prioritise
• Effective communication skills, both written and verbal
• Basic understanding of insurance and reinsurance with specific reference to the relevant class of business
• Proficiency in Microsoft Excel, Word, and PowerPoint.

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from an extensive choice of other options to suit you.

• 30 days holiday a year with the option to buy up to 2 additional days.
• Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
• Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
• Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net‑zero goal to achieve year‑on‑year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
• Cycle-to-Work – benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of £5,000.

To find out more visit our Reward Page.

• AXCO Global Insurance Awards 2024 Winner:
  Network Management of the Year
• Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
• UK IT Industry Awards 2023 Winner:
  Green Technology Innovation of the Year
• Working Dads Employer Awards 2023 Winner:
  Parental Policies Award
• Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail‑Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.