Injury File Handler - Grade C

Role: Serious Injury File Handler - Grade C

Location: Cardiff / Fully Remote (UK)

Salary: £33,280 - £41,600

Contract: Full-time | Permanent

Start (or accelerate) your Serious Injury career - with real support and progression. CRA Consulting is working in partnership with a nationally recognised Personal Injury practice that is actively investing in the growth of its Serious Injury team. This role is ideal for a junior Solicitor, CILEX Lawyer, or experienced PI fee earner who wants to build a long-term career in Serious Injury litigation, working on quality claimant matters, within a structured, supportive environment - and with the flexibility of fully remote working.

You’ll manage a portfolio of claimant Serious Injury claims, primarily RTA-based, with values typically up to £50,000. Crucially, this role is designed as a stepping stone into higher-value Serious Injury work. You’ll receive close supervision, technical guidance, and structured development, with a clear pathway into Grade B and more complex claims as your experience grows. This is a genuine entry point into Serious Injury - not a dead-end role.

• Managing a caseload of claimant Serious Injury files (up to £50k)
• Delivering empathetic, high-quality client care to individuals following life-changing events
• Maintaining regular communication and building trusted client relationships
• Instructing and liaising with medical experts, case managers, care experts, counsel, and other specialists
• Analysing liability, causation, and quantum
• Drafting statements, pleadings, and schedules of loss
• Securing early interim payments and appropriate rehabilitation packages
• Progressing cases efficiently towards fair and timely settlement
• Working within a task-based case management system
• Managing KPIs and performance objectives with regular supervision and feedback
• Supporting wider team initiatives, profile-raising, and departmental development

• Qualified Solicitor or Fellow of CILEX, or equivalent experience at Grade C level
• Strong commitment to client care and quality work
• Confident communicator with developing negotiation skills
• Well‑organised, detail‑focused, and deadline‑driven
• Comfortable working within a structured, target‑led environment
• Confident using case management systems, Word, and Excel

• Previous exposure to Personal Injury or Serious Injury claims
• Clear ambition to progress within Serious Injury litigation
• Team‑focused, proactive, and resilient approach
• Interest in developing your professional profile within PI

• £33,280 - £41,600 basic salary
• Fully remote working (UK-based)
• Genuine entry-level access to Serious Injury litigation
• Clear, structured progression into Grade B and higher-value claims
• Supportive supervision and ongoing technical development
• Long‑term career opportunities within a specialist Serious Injury environment

If you’re looking to build or accelerate a career in Serious Injury law with flexibility, support, and a clear progression pathway, I’d be delighted to have a confidential conversation.

Rob Addy
CRA Consulting

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