Head of Inventory & Planning; Remote

Position: Head of Inventory & Planning (Remote)

Real service.

com, we value every individual team member and cultivate a community where people come first. Led by our core values of

G
enerosity,
R
espect,
I
novation,
T
eamwork, and GRIT, we’re dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers.

We are looking for a

Director of Demand and Inventory Planning

to join our Operations Team! This individual will report into our Senior Vice President, Fulfillment Operations and lead our end-to-end inventory planning function, overseeing demand forecasting, replenishment, and inventory allocation across our fulfillment network. This role will be responsible for optimizing inventory investments to maintain product availability, improve inventory turnover, and drive profitability. Working closely with partners across Merchandising, Finance, Supply Chain Operations, and executive leadership, this individual will align demand and inventory strategies with broader business and financial objectives.

If you’re passionate about inventory optimization, enjoy using data to drive strategic decisions, and are excited to lead initiatives that improve operational efficiency and support business growth, we’d love to hear from you!

remote

position is open to individuals who live in, or are open to relocating to, the following states:

This position requires approximately 20% travel, including visits to our fulfillment centers and travel to our headquarters in Melville, NY 6 times per year for internal meetings and team-building activities. We reimburse reasonable and necessary travel expenses, and you’re also welcome to work on-site anytime beyond these visits – our doors are always open.

Role Type:

Full-Time, Exempt

Location:

Remote

Schedule:

Monday through Friday, 8:00 a.m. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint.

Inventory strategy and governance

Define and lead our inventory strategy, including SKU segmentation, service level targets, and stocking policy by fulfillment center

Build the framework for SKU governance, including how new items are introduced and how unproductive inventory is identified and exited

Define the criteria for which SKUs we own and stock versus which are better served through marketplace or third-party fulfillment, balancing customer speed and experience, margin, and inventory investment

Own the long-term inventory planning roadmap across process, systems, and operating model

Combine historical data, system-driven forecasting, and merchant input into a single, SKU-level demand signal

Account for seasonality, promotions, product lifecycle, and regional demand patterns

Replenishment and network allocation

Own replenishment execution, including purchase order quantities, across all categories

Determine where inventory should be positioned across our fulfillment centers to maximize same-day and next-day delivery reach while managing total inventory investment

Improve lead time accuracy and vendor performance in partnership with Merchandising and vendor partners

Performance and KPI ownership

Establish and own inventory KPIs, including in-stock and fill rate, forecast accuracy, inventory turns and weeks of supply, GMROI, and overall inventory productivity

Serve as the primary inventory planning partner to Merchandising, Finance, and Supply Chain Operations. Merchandising owns category financial plans,…