Senior Success Operations Associate; Fully Remote

• Serve as the main point of contact for Merchant Success teams on B2B matters, prioritizing tasks and resolving risks.
• Coordinate outbound shipments by liaising with operations and carriers, ensuring timely pickups and accurate documentation.
• Maintain merchant-facing purchase order trackers and escalate urgent issues while focusing on positive merchant experience.

Qualifications:

• Minimum 2+ years in operations or customer success; logistics or account management experience is a plus.
• Strong communication and negotiation skills, with proficiency in Microsoft Office 365 and Google Suite.
• Familiarity with inventory, order management, and shipping processes preferred.
• Comprehensive benefits including medical, term, and accidental insurance, plus generous maternity and paternity leave.
• Earned leave of 15 days, all-purpose leave of 12 days, and quarterly wellness days.
• Remote-first work environment with work-from-home allowance and access to cutting-edge AI tools.

Ship Bob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants, enabling them to outsource fulfillment operations or use proprietary warehouse management systems. Backed by leading investors, the company is one of the fastest-growing tech firms headquartered in Chicago, fostering a high-performance culture focused on ownership, collaboration, and continuous improvement.