Holding Pool - Operations Manager

Central Operations Manager

Worthing, West Sussex

Full time, Temporary – 9 Month fixed term contract/Maternity Cover

Up to £40,000 per year (pro rata) plus a £5,000 performance-based bonus (paid annually – pro rata depending on length of contract)

Led by Kim, you’ll spend your time overseeing the daily management of operations for our Field Support Team;
Emily, Abbie, Tara and Issy, and our Resource Planner;
Becca.

Externally, they pride themselves on being a flexible team that manages the workload without compromising on quality. Internally, they are a supportive group that values collaboration, individuality, and open communication. If you choose to join their team, you’ll bring strong communication, collaboration and a high level of leadership and support.

You’ll be directly responsible for ensuring the efficiency and effectiveness of the field team daily operations, remote workforce scheduling and our business processes. You’ll manage the support desk for a remote workforce, ensuring seamless communication, timely responses and collaboration across all teams to maintain an excellent standard of care.

If you’re ready to make a meaningful impact, then we’re ready for you.

• Annual Leave - Starting with 23 days, increasing to 25 after one year, and rising by one day each year up to 28 days (dependant on contracted hours) (this will need to be amended if dependant on role, part time/full time/department)
• Company Sick Pay Scheme
• Enhanced Family Leave

• Apprenticeship Schemes
• Career Development Opportunities
• Bluecrest Academy for Aspiring Managers
• Leadership Development Programme
• 24/7 Learning Library – accessible for everyone!

• Salary exchange pension
• Employee Charity Sponsorship Scheme
• Retail and Leisure Discounts
• Home Office Allowance
• Sophos @Home Protection
• Employee Assistance Programme

• Discounted Gym Membership
• Cycle to Work Scheme
• Four Free Health Assessments per year for yourself, family or friends
• 50% Off Additional Health Tests
• Life Insurance

* After qualifying period & subject to terms and conditions and/or eligibility.

• Designing, implementing, and continuously reviewing our operational policies and procedures to improve efficiency and productivity
• Leading and overseeing daily operations across multiple service areas, ensuring processes are efficient, well-coordinated, and compliant
• Managing and supporting a diverse team, including remote and field-based staff, fostering a culture of accountability, compassion, and continuous improvement
• Monitoring key performance indicators (KPIs) and quality metrics to identify trends, drive improvements, and ensure services remain well-led and person-centred
• Collaborating cross-functionally with clinical, administrative, and compliance teams to ensure alignment with strategic goals and regulatory requirements
• Ensuring compliance with all relevant regulations and standards
• Identifying and mitigating operational risks, maintaining robust incident reporting, risk assessments, and contingency planning
• Championing continuous improvement initiatives, embedding quality assurance processes and promoting innovation in service delivery
• Preparing and presenting operational performance reports to senior leadership, highlighting achievements, risks, and improvement plans
• Implementing and managing tools and technologies to facilitate remote work and ensure effective communication and collaboration
• Developing strategies to engage and motivate remote employees, fostering a positive and productive work environment
• Resolving remote work challenges, including technology access, communication barriers, and service continuity issues
• Ensuring field support coverage 7 days a week, between 6am and 10pm, to uphold safe and responsive care delivery standards
• Developing and implementing resource planning strategies to ensure optimal allocation of resources across our national team of over 140 staff members
• Forecasting future resource needs, aligning workforce planning with business growth and project timelines
• Maintaining and optimising resource planning systems, ensuring…