Customer Services Officer

Position: Customer Services Officer (Contract)
SW-007-Cust-221

Customer Services Officer

£20 - £21 per hour

Long term contract

Hybrid role

Working for a Maintenance Contractor

Based in remotely

* Regional travel is required across Yorkshire, covering a broad range of locations including Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York and Scarborough.

The Opportunity

ITS Property Maintenance is recruiting a Temporary Customer Liaison Officer to support a programme of works across Yorkshire.

This is an initial 4-week assignment, with the possibility of extension for the right candidate. We are looking for someone available to interview and start immediately.

The role is hybrid, with typically one day per week working from home, and the remainder site-based. Regional travel is required across Yorkshire, covering a broad range of locations including Rotherham, Doncaster, Bradford, Leeds, Hull, Selby, York and Scarborough.

Programme Background

ITS Property Maintenance is working alongside a client to support a large-scale decarbonisation and net zero initiative, helping to upgrade and improve the energy performance of homes across the region.

Key Accountabilities

In this role, you will:

* Follow up no-access addresses and secure appointments for retrofit survey visits

* Drive resident and community engagement activity, building trust and positive relationships

* Explain works clearly to residents, setting expectations on what will happen and when

* Act as the primary contact for residents, handling questions and concerns with professionalism and empathy

* Arrange and coordinate access so works can be completed efficiently and on schedule

* Deal with access barriers and resident issues quickly, escalating where required to achieve timely outcomes

* Keep accurate and up-to-date records of contact, appointments, access arrangements and resolutions for project reporting

Skills & Experience

Essential:

* Proven experience in a comparable liaison / resident-facing role

* Confidence managing sensitive or challenging conversations

* Resilience, with strong influencing and negotiation ability

* Competent with Microsoft Office packages

* Full UK driving licence

* Own transport (mileage will be paid)

Desirable:

* Background within social housing or resident services environment

Applying for this Customer Services role

Next step to apply for this Customer Services role:

As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail

ITS Property Maintenance are acting as an employment business for this vacancy

ITS Property Maintenance specialise in working within the social housing sector where we work with: ✅ Housing Association ✅ Local Authority ✅ Direct Labour Organisation ✅ Maintenance Contractors ✅ Estates Department ✅ FM Contractors. Providing ✅Maintenance Trades and Labour Operatives ✅Operational Management Staff ✅Customer and Delivery Support Professionals