Senior Partner Manager

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. Published on 23 December 2025. Advertised by:
Sky. Locations:
Livingston, Dunfermline, Glasgow, Newcastle, Leeds, Osterley.

The Senior Partner Manager role is responsible for managing key partner relationships, leading commercial negotiations, ensuring contractual compliance, and driving performance through a Risk and Reward framework. The role requires strong leadership, stakeholder engagement, commercial acumen, and the ability to draft precise contracts while aligning partnership strategies with business goals.

• Manage the commercial and contractual relationships with key Partners supporting the Customer Service Group (CSG), ensuring alignment with Sky’s strategic objectives
• Serve as the central liaison for both internal stakeholders and external Partner accounts, ensuring seamless communication and issue resolution
• Lead the negotiation and agreement of KPIs and commercial terms that deliver optimal value for Sky
• Coordinate cross-functional input to secure aligned sign-off across all relevant teams
• Implement and oversee a robust Risk and Reward framework to drive Partner performance
• Monitor, analyse, and govern Partner activity to mitigate risk and maximise operational outcomes
• Ensure Partners operate in line with contractual obligations
• Take decisive action where performance or compliance issues arise, including escalation and remediation planning
• Conduct due diligence and strategic evaluation of potential Partners to ensure alignment with Sky’s values, goals, and service expectations
• Act as a key escalation point for resolving challenges within Partner relationships, ensuring timely and effective outcomes
• Build and maintain strong, collaborative relationships with Partners, the wider CSG Planning team, and key internal stakeholders to ensure shared success
• Work closely with internal teams to ensure Partner objectives are fully aligned with Sky’s operational goals, customer outcomes, and brand values
• Present partnership strategies, performance updates, and improvement plans to senior stakeholders, ensuring transparency and accountability

• Planning & Operational knowledge: core knowledge of the key elements of the Call Center Planning cycle within an Operational environment
• Third party engagement: track record of engaging with multiple 3rd party stakeholders, with Exec level presence
• Stakeholder influence: proven ability to build and maintain strong relationships, demonstrating interpersonal, negotiation and stakeholder engagement skills at all levels
• Commercial acumen and results driven skilled at developing and embedding outsourced partner performance methodology to drive measurable value
• Analytical and structured thinking: ability to interpret commercial terms, assess performance and market insights, evaluate options and recommend clear, risk mitigated courses of action that deliver the best business outcome
• Executive communication: confident communicator with exec level presence and impact across all levels, combining strong interpersonal skills with the ability to influence
• Availability to travel: to locations in the UK & abroad

In our Customer Service Group Team, we aim to offer the best customer service through our amazing people. Whether you’re a frontline colleague speaking to a customer, or one of brilliant support people, you’ll have the passion for creating great experiences for our people and our customers. We help connect our customers to the products and entertainment that they love, and as part of our fast‑paced team, no two days are the same.

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We’ve adopted a hybrid working approach to give more flexibility on where and how we work. You’ll find out more about what this means for this…